FAQs

1. Is your jewelry tarnish-free?
Yes. Every AUREYN piece is crafted with a tarnish-free finish, designed to maintain its shine with everyday wear.

2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available nationwide across Pakistan.

3. How long does delivery take?
Orders are typically delivered within 3-5 business days, depending on your location.

4. Can I return or exchange my order?
Please refer to our Shipping & Returns page for full details on our return policy.

5. How do I care for my jewelry?
Avoid contact with water, perfume, and lotions. Store in a dry place, ideally in the pouch provided.

6. What are your bracelets made of?
Our pieces are crafted with premium plating over a durable base, designed for daily wear without fading, discoloring, or turning green — backed by our tarnish-free assurance.

7. Are your products waterproof?
While our tarnish-free finish resists everyday exposure, we recommend removing your jewelry before swimming, showering, or exercising to preserve its shine over the long term.

8. What sizes are available?
Our bracelets feature an adjustable design to comfortably fit most wrist sizes. If you have specific sizing questions, feel free to reach out before ordering.

9. How is my order packaged?
Every AUREYN piece arrives thoughtfully packaged to avoid any damage.

10. How do I place an order with Cash on Delivery?
Simply add your item to cart, proceed to checkout, and select Cash on Delivery as your payment method. No advance payment required.

11. Can I track my order?
Yes. Once your order is dispatched, you'll receive tracking information so you can follow your delivery every step of the way.

12. Do you ship internationally?
Currently, AUREYN ships nationwide within Pakistan only. International shipping may be introduced in the future.

13. Is AUREYN a genuine, trustworthy brand?
AUREYN is committed to quality, consistency, and customer satisfaction. We stand behind every piece with our tarnish-free guarantee and responsive customer support.

14. Can I gift an AUREYN piece?
Absolutely. Our pieces are designed to feel special straight out of the box, making them a thoughtful gift for birthdays, anniversaries, or simply to treat someone (or yourself).

15. Can I cancel my order?
Orders can be canceled within a few hours of placement, before they're processed for dispatch. Please contact us as soon as possible if you need to cancel.